Privacy Policy

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Welcome to the website of Cox WaterWorks/Cox Plumbing Company (“Company,” “we,” “us,” or “our”). We value your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website (the “Site”) and outlines your rights under applicable domestic and international laws.

If you have any questions or concerns about this Privacy Policy, please contact us via email at office@coxplumbing.com

1. Information We Collect

We collect the following categories of personal information through our Site:

A. Information You Provide

• Name, address, email address, phone number
• Service requests or inquiries submitted via our forms
• Payment information for transactions (processed securely via third-party processors)

B. Automatically Collected Information

• IP address, browser type, operating system
• Device identifiers
• Cookies and usage data (see Section 7)

C. Third-Party Sources

We may receive personal data from:

• Advertising networks
• Business partners
• Public databases

2. How We Use Your Information

We use your information to:

• Provide and maintain our services
• Respond to inquiries and customer service requests
• Improve website functionality and performance
• Send administrative and promotional emails (with your consent)
• Comply with legal obligations

3. Sharing of Information

We may share your information with:

• Service Providers: such as hosting, analytics, or payment processors
• Legal Authorities: when required to comply with applicable laws
• Business Transfers: in the case of a merger, sale, or acquisition
• International Transfers: when necessary, we use standard contractual clauses to ensure lawful international transfers

4. Your Rights and Choices

A. United States (Including California and Texas Residents)

• Right to Know: You can request details about the personal data we collect.
• Right to Delete: You may request deletion of your data, subject to certain exceptions.
• Right to Opt-Out: You can opt out of sale/sharing of personal data (though we do not sell personal data).
• To exercise these rights, email us at office@coxplumbing.com

B. European Union (GDPR) & United Kingdom (UK GDPR)

If you are located in the EU or UK:

• You have the right to access, correct, or delete your personal data.
• You may object to processing or request data portability.
• You have the right to lodge a complaint with your local supervisory authority.

Legal Basis for Processing under GDPR includes:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate interests

5. SMS/Text Messaging Terms and Consent

By providing your mobile phone number on our website or during communication with Cox WaterWorks/Cox Plumbing Company (“we,” “us,” “our”), you expressly consent to receive SMS/text messages from us regarding service updates, appointment reminders, promotional offers, or other business-related communications.

A. User Consent

By submitting your phone number, you:

• Agree to receive recurring SMS/text messages sent by an automatic telephone dialing system (autodialer).
• Confirm you are the subscriber or customary user of the provided mobile number.
• Affirm that consent is not a condition of purchase.

B. Message Frequency

• Frequency may vary based on your interaction with us.
• Typical examples include appointment confirmations, service updates, or billing reminders.

C. Opt-Out Instructions

You may opt out at any time by replying:

• “STOP” to cancel future SMS messages.
• “HELP” for customer support information.

After opting out, you will receive a final confirmation message, and then you will no longer receive SMS communications from us unless you re-subscribe.

D. Data and Message Rates

• Message and data rates may apply based on your mobile carrier plan.
• Check with your carrier for details.

E. Supported Carriers

• SMS communications are supported by most major U.S. carriers. Delivery is not guaranteed by all carriers.
• Cox WaterWorks/Cox Plumbing Company and carriers are not liable for delayed or undelivered messages.

F. Data Use for Messaging

We may collect and store:

• Mobile numbers
• Message content
• Delivery confirmations and timestamps

This data is used strictly for business communications and will not be sold to third parties.

G. International Users

International users who opt in to SMS services should understand that:

• Messages originate from the U.S.
• Your mobile carrier may charge international message rates.
• Consent aligns with GDPR/UK GDPR, and you may withdraw consent at any time.

H. Children’s Privacy and SMS

We do not knowingly collect or send SMS messages to children under 13. If you are under 18, you must have parental or guardian permission to receive text messages.

6. Data Security

We implement reasonable technical and organizational safeguards to protect your personal data. However, no system is 100% secure, and we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

We use cookies and similar tracking tools to enhance your experience and collect usage data. You may manage cookies through your browser settings.

We honor “Do Not Track” signals where required by law.

8. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

9. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children without parental consent.

10. International Users

If you are accessing our site from outside the United States, please be aware that your data may be transferred to, stored, and processed in the U.S. By using our Site, you consent to this transfer.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

12. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the State of Texas, without regard to conflict of law principles. Any legal action or proceeding related to your use of the site shall be brought exclusively in a court of competent jurisdiction located in Travis County, Texas.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date. Material changes will be communicated via the website or directly to you if legally required.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Cox WaterWorks/Cox Plumbing Company

Attn: Online Legal Compliance

P.O. Box 342167

Austin, TX 78734 USA

Phone: 512-263-0266

Email: office@coxplumbing.com

Last Updated July 14, 2025