Terms of Use

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Welcome to the website of Cox WaterWorks/Cox Plumbing Company (“Company,” “we,” “us,” or “our”). These Terms of Use (“Terms”) govern your use of our website, services, and any digital communication including SMS/text messages. By accessing or using our website or services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the site.

1. Use of the Website

You may use this website only for lawful purposes and in accordance with these Terms. You agree not to:

• Violate any applicable law or regulation;
• Use the site to exploit or harm minors;
• Attempt to interfere with the proper functioning of the website;
• Use any automated system or software to extract data from the site.

We reserve the right to terminate or restrict your access to the site at any time, without notice, for any conduct that we believe violates these Terms or is harmful to other users or to us.

2. Intellectual Property

All content on this site—including text, graphics, logos, icons, images, audio clips, and software—is the property of Cox WaterWorks/Cox Plumbing Company or its licensors and is protected under U.S. and international intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, or publicly display any materials from the site without our prior written consent.

3. User Submissions

You may provide personal information or service requests through our website forms. You agree that:

• The information you provide is accurate and complete;
• You have the legal right to provide it;
• You will not submit false, misleading, or unlawful content.

Any information submitted via forms, including service inquiries, is governed by our Privacy Policy.

4. Disclaimer of Warranties

This website is provided “as is” and “as available” without any warranties, express or implied. We do not guarantee that the website will be error-free, secure, or operate without interruption.

To the fullest extent permitted by law, we disclaim all warranties, including but not limited to:

• Implied warranties of merchantability or fitness for a particular purpose;
• Accuracy, reliability, or completeness of content;
• Any liability for viruses or other harmful components.

5. Limitation of Liability

To the maximum extent permitted by applicable law, Cox WaterWorks/Cox Plumbing Company shall not be liable for any indirect, incidental, special, or consequential damages arising from or related to your use of the site or services.

This limitation applies to any claim, whether based in contract, tort, negligence, strict liability, or otherwise.

6. Indemnification

You agree to defend, indemnify, and hold harmless Cox WaterWorks/Cox Plumbing Company, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, and expenses (including reasonable attorneys’ fees) arising out of your use of the site or your violation of these Terms.

7. SMS/Text Messaging Terms and Consent

By providing your mobile phone number and opting in via our website or other means, you expressly consent to receive SMS/text messages from Cox WaterWorks/Cox Plumbing Company, including but not limited to:

• Appointment reminders
• Service updates
• Promotional messages (with your consent)
• Notifications regarding your account or service requests

A. User Agreement & Consent

By opting in, you:

• Confirm that you are the authorized user of the mobile number provided;
• Consent to receive recurring text messages, which may be sent using an automatic telephone dialing system (autodialer);
• Understand that consent is not a condition of purchase.

B. Opt-Out

You may cancel SMS messages at any time by replying:

• "STOP" to opt out of future messages;
• "HELP "for customer service assistance.

Once you opt out, you will receive a final confirmation message and will no longer receive texts unless you opt in again.

C. Fees

Message and data rates may apply depending on your mobile plan. You are solely responsible for any charges incurred from your mobile carrier.

D. Message Frequency

Message frequency varies based on your activity and preferences. You may receive multiple messages related to ongoing or scheduled plumbing services.

E. Carrier Disclaimer

Cox WaterWorks/Cox Plumbing Company and participating carriers are not responsible for delayed or undelivered messages.

F. Data Usage

We may collect your mobile number, delivery and response data, and message content. This information is used exclusively to manage your SMS participation and is governed by our Privacy Policy.

G. International Users

International users opting in to SMS/text messages should be aware:

• Messages originate from the United States;
• International messaging fees may apply;
• You have the right to withdraw consent at any time under GDPR or similar privacy regulations.

8. Links to Third-Party Websites

Our website may contain links to third-party sites. These links are provided for your convenience only. We do not control or endorse these third-party websites and are not responsible for their content or privacy practices.

9. Privacy Policy

Your use of our website is also governed by our Privacy Policy, which outlines how we collect, use, and share your data. Please read it carefully.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to conflict of law principles. Any legal action or proceeding related to your use of the site shall be brought exclusively in a court of competent jurisdiction located in Travis County, Texas.

11. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page with the revised date. Your continued use of the website constitutes your acceptance of the updated Terms.

12. Contact Information

If you have any questions about these Terms or our services, please contact us:

Cox WaterWorks/Cox Plumbing Company

Attn: Online Legal Compliance

P.O. Box 342167

Austin, TX 78734 USA

Phone: 512-263-0266

Email: office@coxplumbing.com

Last Updated July 14, 2025